Help Center

FAQ

General

How can I contact Shopacat?

What payment methods do you accept?

How to apply the discount code?

Shipping and Customs

When will my order be processed?

How long will it take to receive my order?

Will I be charged with customs and taxes?

Where is my tracking number?

How can I track my parcel via the given tracking number?

Returns

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

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